Last Updated: March 09, 2026
This Refund & Cancellation Policy explains how cancellations, rescheduling requests, refunds, and non-attendance charges are handled for services booked through Landlord Safety Certificate.
Company / We / Us
Landlord Safety Certificate.
Customer / You
The individual, landlord, letting agent, property manager, or business making a booking for our services.
Services
Property safety inspections and certification services, including but not limited to:
Electrical Installation Condition Reports (EICR)
Gas Safety Certificates (CP12)
Energy Performance Certificates (EPC)
Fire Risk Assessments
PAT Testing
Asbestos Surveys
Related compliance inspections and reports
Booking
A confirmed appointment scheduled for an inspection, assessment, or certification service.
Working Day
Monday to Friday, excluding public and bank holidays in England and Wales.
A booking is considered confirmed once payment has been received, unless otherwise agreed in writing.
Where payment has not been received, the booking may remain provisional and may be cancelled or rescheduled without notice.
You may cancel your appointment by contacting us via email or telephone.
To avoid cancellation charges, cancellations must be made at least 24 hours before the scheduled appointment time.
Cancellations made less than 24 hours before the appointment may be subject to an administration fee.
Customers may request to reschedule an appointment by contacting us directly.
Rescheduling requests made less than 24 hours before the appointment may incur an administration charge.
All rescheduled appointments are subject to engineer availability.
If our engineer or assessor attends the property and the inspection cannot be completed due to circumstances outside our control, an attendance or administration charge may apply.
Examples include:
No access to the property
Incorrect address details supplied
No gas or electricity supply available where required
No access to utility meters
Tenant or agent not providing access as arranged
Required responsible person not present
Inspection prevented by circumstances unrelated to our engineer
Where a refund is approved, payment will normally be returned using the original payment method.
Processing times may vary depending on your bank or payment provider.
Refunds may be provided where:
A booking is cancelled in accordance with Section 3
We cancel the appointment and cannot offer a suitable alternative
A duplicate payment has been made in error
Refunds are generally not available where:
The inspection could not be completed due to non-attendance or lack of access
Attendance charges have been incurred
Parking, congestion, administration, or travel costs have already been incurred
Occasionally, we may need to reschedule an appointment due to circumstances beyond our reasonable control, including:
Engineer availability issues
Emergency appointments
Severe weather conditions
Access restrictions
Operational requirements
Where possible, we will contact you promptly and arrange an alternative appointment.
If a suitable alternative appointment cannot be agreed, you may request a refund for any amount paid, subject to any non-refundable costs already incurred.
Any remedial or repair work identified during an inspection is not included within the original booking unless specifically agreed in writing.
Where remedial work is required, a separate quotation may be provided.
Additional services will only be carried out following customer approval.
To cancel, amend a booking, or request a refund, please contact us using the details below:
Website: www.landlordsafetycertificate.co.uk
Email: info@londonsafetycertificate.co.uk
Phone: 0800 048 7030
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
Landlord Safety Certificate
Website: www.landlordsafetycertificate.co.uk
Email: info@londonsafetycertificate.co.uk
Phone: 0800 048 703
We reserve the right to update this policy from time to time. Any changes will be published on this page with an updated revision date.
Residential
Commercial
Residential Certificates
Residential Certificates
Commercial Certificates
Residential
Commercial
Residential
Commercial
