Terms & Conditions

Terms of Service

Version: 2.0 – Last Updated: 01 March 2025

Definitions

In these Terms of Service:

• “Company”, “we”, “our”, or “us” refers to LANDLORD SAFETY CERTIFICATION LIMITED.

• “Customer”, “you”, or “your” refers to any individual or business using our services.

• “Engineer” refers to any technician or operative attending the property to carry out services.

• “Services” means any of the work described under Clause 1.

• “Certification” refers to any certificate, report, or document issued by us upon completion of services.

These Terms of Service apply to all services provided by LANDLORD SAFETY CERTIFICATION LIMITED, registered in England and Wales under company number 14908237, with our registered office at Unit 9, Maybank Industrial Estate, 109 Maybank Rd, London E18 1EJ. These terms are governed by the laws of England and Wales.

1. Scope of Services

1.1 We provide the following services, categorised for clarity:

Electrical Services:

• 1.1.1 Electrical Installation Condition Reports (EICR)

• 1.1.2 Electrical Installation Certificates (EIC)

• 1.1.3 Electrical Installations

• 1.1.4 Electrical Repairs

• 1.1.5 Portable Appliance Testing (PAT Testing)

Gas and Boiler Services:

• 1.1.6 Gas Testing for Residential and Commercial Properties

• 1.1.7 Gas Equipment Installation and Repairs

• 1.1.8 Boiler Servicing

• 1.1.9 Boiler Repairs

• 1.1.10 Boiler Installations

Fire Safety Services:

• 1.1.11 Fire Risk Assessments

• 1.1.12 Fire Door Installation

• 1.1.13 Fire Door Certification

• 1.1.14 Emergency Light Testing

• 1.1.15 Fire Alarm Testing

• 1.1.16 Fire Alarm Installation

• 1.1.17 Fire Extinguisher Testing

• 1.1.18 Emergency Light Installation

Energy Performance Services:

• 1.1.19 Energy Performance Certificates (EPC) for Residential and Commercial Properties

1.2 Emergency call-outs and out-of-hours work are not included in our service offerings.

2. Customer Responsibilities

2.1 Customers must ensure the property is accessible at the scheduled time of service. Any items or areas requiring testing or inspection must be made readily available.

2.2 Engineers are not permitted to move heavy objects. Customers must ensure all necessary equipment and systems are unobstructed and accessible.

2.3 For boiler servicing, it is the customer’s responsibility to ensure their boiler is serviced regularly as recommended by the manufacturer. Failure to do so may result in undetected faults or issues, for which we accept no liability.

2.4 For fire risk assessments, customers are responsible for implementing and verifying the recommendations provided during the assessment. Failure to follow up on guidance may lead to non-compliance or safety issues, for which we are not liable.

2.5 Customers must ensure that the property is free of health and safety hazards for our engineers. We reserve the right to refuse or delay services if unsafe conditions are identified.

2.6 Customers must ensure that all required utilities (e.g., electricity, gas, and water) are available during the service. If utilities are not available, delays or additional charges may apply.

2.7 Customers must provide accurate information regarding the property and required services. If additional work is identified (e.g., extra appliances requiring testing), this will incur additional charges, which must be paid before the release of certifications or reports. For customers on credit terms, the additional charges will be included in the invoice and must be cleared before the certification is issued.

2.8 Customers are responsible for registering warranties with manufacturers for installed equipment, including boilers.

3. Use of Subcontractors

3.1 We reserve the right to use subcontractors for the delivery of services. All subcontractors are qualified and vetted in line with our standards.

3.2 For fire risk assessments, we provide guidance to clients based on our assessment. It is the client’s responsibility to follow up on and verify the guidance independently.

4. Payment Terms

4.1 Payments are required upfront unless credit terms have been agreed in writing.

4.2 Certifications and reports will not be released until payment has been made in full, or in the case of credit accounts, all overdue balances are cleared.

4.3 Payments are processed via third-party providers, including Stripe, or by bank transfer. Customers are responsible for ensuring payment is successfully made.

4.4 Payment delays caused by issues with third-party payment providers are the responsibility of the customer to resolve promptly.

4.5 Payments made via Stripe are collected on behalf of FF Landlord Ltd.

4.6 Additional charges for all services will be itemised on invoices, and customers will be notified of these charges in advance.

4.7 All prices displayed on the website include VAT.

4.8 Congestion charges will be added at cost if the property is in a congestion charge zone.

4.9 Parking charges are applied at a flat rate of £5 unless a valid permit is provided by the customer.

4.10 For remedial works, a minimum payment of 50% is required upfront unless otherwise agreed in writing.

4.11 Late Payments and Debt Recovery:

• For overdue invoices, we reserve the right to:

  • Charge statutory interest at 8% above the Bank of England base rate or an agreed rate specified in the invoice or credit terms.

  • Apply a fixed compensation fee based on the outstanding amount, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

  • Engage a debt recovery agency, with any additional costs incurred passed on to the customer.

  • Pursue legal action to recover unpaid debts.

5. Cancellation and Refunds

5.1 Service cancellations must be made at least 12 hours prior to the scheduled inspection or repair. Failure to cancel within this period will incur a £30 + VAT call-out charge.

5.2 Refunds will be processed within seven (7) working days of approval. Refunds will be issued via the original payment method unless otherwise agreed. Refunds will not be provided for cancellations resulting from customer misconduct, including abuse towards staff or engineers.

5.3 Refunds or credits are not provided for services that could not be completed due to customer non-compliance with these Terms of Service, such as lack of access or unsafe conditions.

6. Warranties

6.1 A one-year warranty is provided for the workmanship on repairs and installations. This warranty covers labour costs for resolving issues directly related to our services. Equipment is not covered under this warranty and is subject to the manufacturer’s warranty.

6.2 Customers must contact the manufacturer directly for any equipment-related issues.

6.3 The warranty does not cover issues caused by customer misuse, neglect, or failure to follow recommendations provided by our engineers.

6.4 Warranty terms apply equally across all services unless explicitly stated otherwise in the service agreement.

7. Service Limitations

7.1 EICR and PAT Testing: Testing services are limited to identifying issues and reporting compliance. Repairs or corrective actions are separate services and require additional agreements.

7.2 Fire Risk Assessments: Fire risk assessments are conducted by an independent subcontractor who identifies hazards and completes a detailed report. After the report is completed, we will inform the client, provide a breakdown of the findings, and explain the recommendations. If repairs are needed, we offer our services as an option, but clients are not obligated to use us for the required work. The findings are based on the conditions observed at the time of the assessment and do not guarantee future compliance. It is the customer’s responsibility to act on the recommendations provided in the report and implement necessary changes. Any discrepancies, errors, or omissions in the report must be reported to us in writing within seven (7) working days of receipt. After this time, amendments cannot be made free of charge, and additional site visits or revisions will incur a fee.

7.3 EPC Assessments: Energy Performance Certificate results are based on observed and provided data. We are not responsible for inaccuracies arising from incorrect information supplied by the customer.

7.4 Equipment Installations: Fire alarms, fire doors, and emergency lighting installations comply with relevant standards. Customers are responsible for ensuring regular maintenance and compliance.

7.5 Repairs: Diagnoses for repairs are based on visible issues. Additional unforeseen work may be required, which will be communicated to the customer.

8. Liability

8.1 Our liability is limited to the value of the service provided. We are not responsible for consequential damages, delays, or losses arising from the service, except in cases of gross negligence or intentional misconduct.

8.2 We are not liable for issues caused by pre-existing equipment or installations unless explicitly covered in our scope of work.

8.3 A Force Majeure clause applies: We are not responsible for delays or non-performance due to events beyond our control, such as extreme weather, strikes, or supply chain disruptions.

8.4 We maintain Public Liability Insurance, Employer Liability Insurance, and Professional Indemnity Insurance to provide coverage for risks associated with our services.

8.5 Liability exclusions apply to all services unless explicitly agreed otherwise in writing.

9. Intellectual Property Rights

9.1 All intellectual property rights, including copyrights, trademarks, and logos associated with our website, reports, and documentation, are owned by LANDLORD SAFETY CERTIFICATION LIMITED. Customers are prohibited from reproducing, distributing, or using these materials for commercial purposes without our written consent.

10. Records Retention

10.1 We retain records only for as long as is reasonably necessary to fulfil our contractual and legal obligations. Specific retention periods may vary depending on the type of service and applicable regulatory requirements.

11. Indemnification

11.1 Customers agree to indemnify and hold harmless LANDLORD SAFETY CERTIFICATION LIMITED, its employees, and subcontractors from any claims, damages, or losses arising from a breach of these terms or misuse of our services.

12. Complaints and Disputes

12.1 Complaints must be submitted in writing within 14 days of service delivery. We aim to acknowledge receipt of complaints within two (2) working days and to provide a resolution within ten (10) working days whenever possible.

12.2 Any disputes that cannot be resolved will be subject to the jurisdiction of the courts of England and Wales.

13. Communication

13.1 Customers may contact us via phone or email for updates, cancellations, or rescheduling of services. It is the customer’s responsibility to ensure contact details provided are accurate and up to date.

14. Confidentiality

14.1 All information shared between the customer and LANDLORD SAFETY CERTIFICATION LIMITED during the provision of services will remain confidential and will not be disclosed to third parties, except as required by law or with the customer’s explicit consent.

15. Amendments

15.1 We reserve the right to amend these Terms of Service at any time. Customers will be notified of significant changes via email or our website.

17. Severability

17.1 If any provision of these Terms of Service is found to be unlawful, invalid or otherwise unenforceable, that provision shall be deemed severed from these terms and shall not affect the validity and enforceability of the remaining provisions.

18. Data and Privacy

16.1 Data collected during service delivery is managed in compliance with applicable data protection laws. Customer data may be shared with subcontractors and third-party payment providers only to the extent necessary to deliver services or process payments. Please refer to our Privacy Policy for further details.